SMS Terms of Service

Pet Loyalty SMS Terms of Service

Last updated: February 2026

Program Name: Pet Loyalty Post-Adoption Support

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What is this program?

‍Pet Loyalty provides automated text message support to new pet adopters during the first 90 days after adoption. Messages include pet care guidance, behavioral tips, scheduled check-ins, and responses to adopter questions about their new pet.

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Message Frequency:

‍You will receive approximately 2–4 text messages per week for up to 90 days following your adoption. Message frequency may vary based on your pet's needs and your interactions with the service.

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Opt-In:

‍By providing your mobile phone number during the adoption process at a participating shelter and consenting to receive text messages, you agree to receive recurring automated SMS and MMS messages from Pet Loyalty. Consent to receive text messages is not a condition of pet adoption.

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Opt-Out:

‍You can opt out at any time by replying STOP to any message. You will receive a confirmation message and no further messages will be sent. You may re-subscribe at any time by texting START.

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Help:

‍For help, reply HELP to any message or contact us at support@petloyalty.co. You can also reach us at +1-781-583-3400 or 1 Washington Mall, #1241, Boston, MA 02108.

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Message and Data Rates:Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.

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Privacy:

‍Your phone number and message data will not be shared with third parties for marketing purposes. See our full Privacy Policy at https://www.petloyalty.co/terms/privacy.

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Supported Carriers:

‍Service is available on all major US wireless carriers. Carriers are not liable for delayed or undelivered messages.

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Contact:

‍Pet Loyalty

support@petloyalty.co

+1-781-583-3400

1 Washington Mall, #1241, Boston, MA 02108

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